Digital Communications Proposal

Telling the Stories
Lincoln Heights Deserves

A proposal to amplify the voice, history, and future of Ohio's most resilient historically African-American community as it approaches 80 years of self-governance.

The Parks Collective Agency
Incorporated 1946  |  80 Years Strong
Civic Media & Advocacy  ·  Storytelling You Can Trust
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Founded 1946

A Community That Has Always
Known How to Lead

Lincoln Heights, A Historically African-American Community Founded in 1946 Images of America: Lincoln Heights

Lincoln Heights is not just a municipality. It is a declaration. When it was incorporated in 1946, it became one of the first self-governing African-American communities in the state of Ohio. That act of self-determination was not a beginning. It was a continuation of something that had always lived here.

As Lincoln Heights approaches 80 years, this community deserves communications that match the weight of that legacy. Not press releases. Not boilerplate social posts. Stories. Real ones. Told with dignity, consistency, and the kind of cultural fluency that only comes from genuine connection.

The Parks Collective Agency is here to listen first, serve the community's story, and build communications that residents recognize as their own.

80
Years of Self-Governance
1st
Self-Governing Black Municipality in Ohio
25+
Years in Public-Facing Communications
7
Years as a Trusted Cincinnati Voice
Village of Lincoln Heights, RFP 2025
"We are looking for a firm to help us develop and execute a comprehensive digital marketing and communications strategy."
The Question This Proposal Answers
"How can storytelling serve the Village of Lincoln Heights as it moves into its next 80 years?"
What We Heard

Before We Propose,
We Listen

Engagement Strategy

A community this significant needs more than posts. It needs a presence.

Lincoln Heights residents are not a demographic to be targeted. They are storytellers, neighbors, elders, and young people building something. Our strategy starts with listening to them before we ever create content about them.

Implementation Timeline

We start with a listening audit, not a content calendar.

Before we post a single thing, we spend 7 to 10 days auditing your current digital presence, reviewing what has worked, and learning the community's communication habits. That knowledge shapes everything that follows.

Service Structure

Full-service. Single point of contact. Council-ready output.

From social media management to crisis communication, every deliverable is designed to serve your staff, your council, and most importantly your residents. No silos. No hand-offs. One strategist accountable from kickoff to council presentation.

Engagement Strategy

The Voice of the Village Framework

Every piece of content we create for Lincoln Heights will be built on three foundational commitments. Not pillars. Promises.

01

Clarity First

Every message residents receive from the Village should be immediate, plain, and trustworthy. Government communications fail communities when they speak in policy language. We translate. We simplify. We never condescend.

02

Consistent Cadence

Trust is built by showing up. We establish a publishing rhythm and we protect it. Residents should know when to expect content and what it will feel like when it arrives. Predictability in communications builds confidence in leadership.

03

Multi-Channel Reach

Lincoln Heights residents are not all in one place. Some are on Facebook. Some are in church bulletins. Some listen to radio. We meet people where they already are, using the same voice across every channel.

Speaking With Them,Not At Them

The single most important distinction in government communications is whether residents feel talked to or talked about. Our approach centers community voice in every initiative. Residents are not the audience for Lincoln Heights' story. They are the authors of it.

This means content that features real people, real moments, and real language. It means comment sections that are monitored and responded to. It means crisis communications that are honest before they are political.

And it means that when the 80th anniversary arrives, Lincoln Heights has a body of storytelling that reflects who its people actually are.

Original Campaign Concept

Village Voices

A signature storytelling initiative celebrating 80 years of community through the people who lived them.

★ Stretch Goal
Legacy Voices
Legacy Voices

The Elders Who Built This

Long-form profiles and video portraits of residents who remember Lincoln Heights before and after incorporation. Their stories are the Village's founding documents.

Community Builders
Community Builders

The People Doing the Work Right Now

Spotlights on business owners, artists, coaches, and volunteers investing in Lincoln Heights today. These are the faces residents already know and trust.

Next Generation
Next Generation

Young People Who Are the Future

Youth-centered content celebrating Lincoln Heights students, athletes, artists, and emerging leaders. When young people see themselves in Village communications, they belong.

Then and Now
Then and Now Moments

80 Years of Change, Captured Side by Side

Paired archival and contemporary photography of Lincoln Heights streets, buildings, and faces. A visual testament to resilience built for sharing and made for pride.

80

The 80th Anniversary Is a Once-in-a-Generation Opportunity

Most municipalities let milestone anniversaries pass with a proclamation and a photo. Lincoln Heights deserves a year-long storytelling campaign that builds toward the celebration, documents the moment, and creates an archive that outlasts it. Every post, every profile, and every piece of content becomes part of a permanent record of who this community is at 80.

Service Structure

Everything the RFP Asked For. And Then Some.

All eight services are included in the monthly retainer. No add-ons. No surprises. One contract, one contact, full coverage.

📱

Social Media Management

Daily monitoring, content creation, and community engagement across Facebook, Instagram, and Nextdoor.

🌐

Website Content Updates

Regular updates keeping the Village website current, accurate, and accessible to all residents.

🎨

Brand-Consistent Graphics

Professional design for announcements, events, and campaigns that reflect Lincoln Heights with dignity.

📋

Strategic Planning

Quarterly communications planning tied to Village priorities, community calendar, and milestone moments.

📧

Email Newsletters

Monthly resident newsletter designed for readability, consistency, and broad distribution.

🎥

Video Content

Short-form storytelling video for social and web. Community voices, Village updates, event coverage.

🚨

Crisis Communication

Rapid-response messaging protocols with 24-hour availability for urgent Village communications.

📊

Council-Ready Reports

Monthly performance summaries formatted for council review with plain-language insights.

Implementation Timeline

We Start by Listening, Then We Lead

Every great communications strategy begins with understanding. Here is how the first 60 days unfold.

Phase One

Listening Audit

Days 1–10 after contract execution
  • Audit of all existing digital channels and content
  • Review of past communications and community response
  • Assessment of brand consistency across platforms
  • Identification of content gaps and community needs
  • Written audit findings delivered to Village Manager
Phase Two

Voice and Foundation

Days 11–21
  • Kickoff meeting with Village leadership and staff
  • Development of Lincoln Heights brand voice guide
  • Creation of content templates and graphic standards
  • Establishment of posting rhythm and approval workflow
  • Crisis communication protocol documented
Phase Three

Full Operation

Day 22 forward
  • First content drops across all active platforms
  • A/B testing of messaging and content formats begins
  • Village Voices series launch plan delivered
  • Monthly council report template established
  • Email newsletter first issue published
  • 45-day performance review with Village Manager

A note on the audit period: We build in this listening phase because we believe every community has a communications personality that cannot be assumed. What works for a neighboring municipality may not work for Lincoln Heights. The audit protects your investment by ensuring our strategy is built on your reality, not a template.

Proof of Work

We Have Done This Before

Every strategy we propose is backed by work we have actually executed. Here is what that looks like.

Center for Closing the Health Gap, Cincinnati · Since 2020

Public Health Crisis Communications & 2026 Community Engagement Strategy

When COVID-19 hit, Renee Mahaffey Harris brought The Parks Collective in to help the community make sense of what was happening. Renee provided the topics. We named the townhalls, wrote the broadcast copy, produced them for air, and moderated panels alongside Vice Mayor Lemon-Kearney with medical professionals, translating complex public health information into language Black Cincinnati could trust and act on.

That relationship deepened into an ongoing strategic partnership. We now serve as storytelling strategists for the organization, helping to sharpen messaging, align communications across demographics, and ensure that every public-facing initiative lands with the clarity and cultural resonance the community deserves.

Crisis CommunicationBroadcast Production Panel ModerationCommunity Engagement Campaign Development
The Ebony Project, Brand Development

Full Brand Identity and Digital Strategy System

Ebony came to The Parks Collective Agency in the middle of a major life transition, leaving corporate America to build a content creation brand from the ground up. She needed more than a logo. She needed a strategic foundation she could actually execute. We built her one: a complete brand ecosystem with narrative voice system, four content pillars, 30-day social media framework, visual identity direction, and a three-phase rollout campaign.

The results speak for themselves. Watch her content and you will see the strategy in action, clarity of voice, consistency of presence, and a woman who knows exactly who she is talking to and why.

Brand StrategyVoice Development Social MediaCampaign Design Content Coaching
"I was transitioning out of corporate America into content creation and had no idea how to build a brand that felt like me. The Parks Collective gave me a strategy, a voice, and the confidence to show up. Now I have a blueprint I can actually execute."
Ebony · Brand Client
Urban One, Multi-Market Cincinnati / Cleveland / St. Louis

25 Years of Community-Centered Media Leadership

As On-Air Personality, Assistant Program Director, and Music Director across multiple markets, our lead strategist built and maintained audience trust at scale. Served as brand ambassador for the Ohio Department of Education, Ohio Department of Insurance, American Heart Association, and Center for Closing the Health Gap.

Broadcast MediaContent Strategy Community PartnershipsBrand Ambassadorship
Norton Children's Hospital, Community Fundraising

$800K Raised for NICU Families

Led community-facing broadcast campaign that raised over $800,000 for Norton Children's Hospital NICU families. This is what happens when communications are built on genuine community trust, people show up, and they give. Not a line on a resume. Proof of what civic storytelling can mobilize when it is rooted in real relationships.

Broadcast CampaignCommunity Mobilization FundraisingPublic Trust
Investment

Transparent Pricing. No Surprises.

The full scope of services is included in a single monthly retainer. What you see is what you get.

$6,000/mo
All Services Included · Monthly Retainer

Monthly Retainer

Initial 2-Year Term
$144,000 Total Contract Value
Social media management (all platforms)Included
Website content updatesIncluded
Brand-consistent graphic designIncluded
Strategic planning and quarterly road mapsIncluded
Video content production and editingIncluded
Email newsletter creation and distributionIncluded
Crisis communication availability24-Hour Response
Monthly council-ready performance reportIncluded
Village Voices campaign developmentStretch Goal
Contract term2 Years, Renewable
There are no conflicts of interest to disclose. The Parks Collective Agency does not currently hold any contracts with the Village of Lincoln Heights or any entity that would create a conflict with this engagement.
Meet Your Strategist

Shonda Hatch

Shonda Hatch, on-site interview at community health event Shonda Hatch, directing production at community event

Most communications firms will study your community. I have already been in conversation with it for seven years.

As a broadcaster known to Cincinnati as Tropikana, I spent years in living rooms, cars, and morning commutes across this region building the kind of trust that cannot be manufactured. I know how Lincoln Heights residents communicate because I have been communicating with them. That is not a credential I can list on a resume. It is a relationship that changes the work.

Through The Parks Collective Agency, I bring 25 years of broadcast experience, strategic messaging expertise, and community engagement practice to every client. I have worked with state agencies, national health organizations, and local nonprofits. I have led crisis communications for the State of Ohio and helped raise $800,000 for NICU families. I know what it means to be accountable to a community, and I know what it costs when communications fail the people they are meant to serve.

I am not proposing to serve Lincoln Heights from a distance. I am proposing to be present, to listen first, and to build something that reflects who this community actually is as it moves toward its 80th year.

Urban One, Multi-MarketOn-Air Personality / Asst. Program Director
Center for Closing the Health GapStrategic Messaging Consultant, 2020–Present
State of OhioCOVID-19 Public Health Campaign Lead
Norton Children's Hospital$800K NICU Fundraising Campaign  → View
Who's Who of Black CincinnatiLeaders on the Rise, 2023
City of CincinnatiInternational Women's Day Proclamation, 2020
Oklahoma State UniversityRadio/TV Broadcasting and Public Relations
Village of Lincoln Heights
The Parks Collective Agency

Lincoln Heights Has Always Had a Story Worth Telling

For 80 years, this community has led, built, grieved, celebrated, and persisted. The Parks Collective Agency is ready to make sure the next chapter is documented with the dignity it deserves. We are not here to give Lincoln Heights a voice. We are here to amplify the one it already has.

Lead Strategist
Shonda Hatch
Agency
The Parks Collective Agency
Phone
(216) 421-4114